In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...

The age of Mobility has freed mobile workers from clipboards & paper intensive processes. Enterprises are now invested in the idea of providing devices. But how many of them are able to cascade the benefit to the rest of the firm?  Aberdeen Research  provides insight into what mobility leaders are doing right. How is their mobility initiative bringing in higher ROI and what are they doing to stay focused on customer satisfaction.                                                            Download Full Infographic Here

For the past 5 years Vitamap has striven to provide the best field mobility software. We take special pride in having some of the most innovative and cutting-edge technology products in the market. When we were founded the emphasis was on being effective instantly with an exceptional product. Our role has expanded and deepened to be virtuoso in field mobility and making you - our current and prospective customers champions of your business. It is essential to stay relevant and welcome opportunities to make progress. In the spirit of renovation, Vitamap has done just that. Today, Vitamap launches our new website and branding. Vitamap will continue to satisfy all existing expectations of original promise, of making life simpler for field workers, while moving forward to acknowledge the maturity, functionality, and versatility of our products and helping you #befieldsmart . This gives us a chance to brief you on where our leadership and you are taking the...

M anaging a growing fleet of service technicians is always a challenge and when customer expectations on Turn Around time and first time fix are high, it reaches a new level. Indian arm of a leading aftermarket service provider was facing the typical challenges of hyper growth. Increasing  volume, expanding field team and an ever growing customer demand. Lack of real time visibility of operations, coupled with high coordination overhead was causing an impediment for profitable growth. mEdge service mobility platform provides the perfect solution to address this gap and enable them to flourish with confidence. Solution enabled automating of the complete field workflows, accurate data capture and location intelligence to all business transactions. Flexible and configurable workflows in mEdge ensured that all the complex workflow needs on field for the technicians are taken care to the T. From status updates or part collections to service report capture all the con...

Excellence in Field service is no longer measured by how efficiently a field worker can be scheduled and routed. The focus has shifted to customer satisfaction and companies are focussing on providing collaborative tools for communication now more than ever. As this Aberdeen report rightly points : ‘In 2015, not much moves faster than social media, and organisations have begun to better understand the business use of social to deliver information and resolution.’ With a range of information at hand, customers have more power and have begun to demand improved service. If their expectations are not met, they have social forums to communicate under performance to the world at large. In a September 2014 survey, 82% companies (n=213) indicated that mobility is to be an important strategic initiative for the next 12 months. This continued development has brought to the fore social collaboration with mobile devices that are in the pockets of most technicians. Social collaboration...