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Customer Success Series - #befieldsmart way to business transformation
Managing a growing fleet of service technicians is always a challenge and when customer expectations on Turn Around time and first time fix are high, it reaches a new level.
Indian arm of a leading aftermarket service provider was facing the typical challenges of hyper growth. Increasing volume, expanding field team and an ever growing customer demand. Lack of real time visibility of operations, coupled with high coordination overhead was causing an impediment for profitable growth.
mEdge service mobility platform provides the perfect solution to address this gap and enable them to flourish with confidence.
Solution enabled automating of the complete field workflows, accurate data capture and location intelligence to all business transactions.
Flexible and configurable workflows in mEdge ensured that all the complex workflow needs on field for the technicians are taken care to the T. From status updates or part collections to service report capture all the configurations were in place in double quick time.
Given the nature of service industry where spare part tracking is a critical requirement, mEdge ensured part level status and data collection for each service task. With the inbuilt web service API interface, integration to customer CRM was a smooth affair.
Once the solution is rolled out to the 500+ strong team, customer is expected to reap the full benefits of the mEdge platform in a very short time and ensuring strong and profitable growth in the years to come.
They join the growing set of businesses adopting the #befieldsmart way to business transformation and success.
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and re