Managing a growing fleet of service technicians is always a challenge and when customer expectations on Turn Around time and first time fix are high, it reaches a new level.
Indian arm of a leading aftermarket service provider was facing the typical challenges of hyper growth. Increasing volume, expanding field team and an ever growing customer demand. Lack of real time visibility of operations, coupled with high coordination overhead was causing an impediment for profitable growth.
mEdge service mobility platform provides the perfect solution to address this gap and enable them to flourish with confidence.
Solution enabled automating of the complete field workflows, accurate data capture and location intelligence to all business transactions.
Flexible and configurable workflows in mEdge ensured that all the complex workflow needs on field for the technicians are taken care to the T. From status updates or part collections to service report capture all the configurations were in place in double quick time.
Given the nature of service industry where spare part tracking is a critical requirement, mEdge ensured part level status and data collection for each service task. With the inbuilt web service API interface, integration to customer CRM was a smooth affair.
Once the solution is rolled out to the 500+ strong team, customer is expected to reap the full benefits of the mEdge platform in a very short time and ensuring strong and profitable growth in the years to come.
They join the growing set of businesses adopting the #befieldsmart way to business transformation and success.
- Prasad Nagalapura
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