We have been listening to our customer & user feedback and there are some exciting new features and upgrades have been released in Nov 2015. Offline Sync for media in mEdge: It's a critical need to capture various types of media as part of any service/sales/delivery workflows, and with a low bandwidth network, completing workflows are always a challenge. To address this; mEdge 2.x now supports background media upload enabled by default. Now capture any number of pictures/audio etc and update, workflow transactions and API updates happen in real-time and media gets uploaded in back end as the user moves around. Failures are easily seen by the user and can be retried. New compression mechanism ensures optimized media for fast upload and bandwidth efficiency. Powerful Master Management Now create any kind of masters easily and have it uploaded in Cloudtrac to use in mEdge or in assignments. Our intelligent master sync management ensures all the master data is...

A team that is smart, fast and can turn thoughts into action would have been a mirage in field services if not for automation. Now, more than ever separate strings of information can be tied together to make a field executives life easier. A recent report by Field Service USA 2015 acknowledges the opportunities for mobile devices to play a pivotal role in automation. To deliver connected, personalized services that exceed customer expectations, companies must invest in tools that provide information anytime, anywhere, any device to those in contact with the customer. In the survey, nearly a third of the respondents agreed that mobile technology was the need of the hour to ensure increased visibility and continuous improvement. According to Aberdeen’s Field Service 2014: Access to the Right Information Empowers a Results-Driven Workforce report 70% of the executives are mandated to increase field efficiency. Ability to capture information and relay it to other teams in...

The business benefits of geolocation technology are far-reaching and are being leveraged by all types of enterprises – manufacturing, retail sales, services, insurance, transportation, utilities and government. The business uses include: Delivery and asset management Fine-grained management of e-commerce activities Optimal routing Real-time incident management Content customization and delivery   Geo-marketing Fraud detection and prevention using IP location technology Geolocation data can give a competitive advantage and service differentiation for enterprises with a mobile field force. Knowledge about the executives’ location and the place of service execution could result in quicker and efficient resolution.  Using real-time data, location based services are now accelerating the pursuit of service excellence. With the ability to have location information through standard smart phones to provide accurate and timely geo-reference data, tag items o...

Why should location information be part of your business process? The answer is simple. Knowing where your field workers are is only half of the story. You need to combine real-time location information with your systems to run like the ultimate service organisation. Managing a mobile workforce can present some complications. Keeping track of your mobile worker is very important for the safety, security and operational abilities of your business. Thanks to the maturity of location-based technologies such as Smart phones, it is now a seamless activity. Modern systems such as mEdge along with Cloudtrac are able to provide your business location based information when they are most needed. ROUTING & SCHEDULING In an age where distribution volumes may be fluctuating due to new technologies, it is imperative that you have the right route optimization protocols to adapt to the changing environment. SmartSchedule is able to optimize routes for line of travel to reduce distribut...