Skip to main content

Location Intelligence In Field Service

The business benefits of geolocation technology are far-reaching and are being leveraged by all types of enterprises – manufacturing, retail sales, services, insurance, transportation, utilities and government. The business uses include:
  • Delivery and asset management
  • Fine-grained management of e-commerce activities
  • Optimal routing
  • Real-time incident management
  • Content customization and delivery  
  • Geo-marketing
  • Fraud detection and prevention using IP location technology
Geolocation data can give a competitive advantage and service differentiation for enterprises with a mobile field force. Knowledge about the executives’ location and the place of service execution could result in quicker and efficient resolution.  Using real-time data, location based services are now accelerating the pursuit of service excellence.
With the ability to have location information through standard smart phones to provide accurate and timely geo-reference data, tag items of interest with location metadata, and use location coordinates has become the foundation for an expanding software market for applications that run on mobile platforms.

Field Service - GeoLocation





According to “Asia Pacific location based services market report” by Micromarket monitor, the market for geolocation technology based services within the Asia Pacific region is going to experience a CAGR of 48.2 percent, which predicted a total this year of $1.57 billion in 2014, expected to be $11.25 billion in five years from now. Cloud computing paradigms that allow heterogeneous devices support context-aware computing across a multitude of mobile platforms and varying user locations.






Managing a mobile workforce manually can be arduous and time-consuming with quick changes that affect business. We find a perfect fit for geolocation technology in field workforce management. Enterprise mobile applications such as mEdge provides the basis for enhanced customer experiences and present opportunities for enterprises to merge location with other information into enriched services. Situational awareness can deliver true cost savings in terms of employee efficiency as well as operational costs. Some benefits to the business include :
  • Smarter location based scheduling
  • Increased compliance to schedule , leading to better service
  • Rapid identification of any breaks in the process
  • Accurate information for customer support teams
  • Quicker response rates for high-priority events
  • Better decision making with up-to-date information
  • Improved forecasting abilities
  • Safety for the mobile worker
  • Greater control on fuel costs etc.,
In the smartphone context, location technology enables businesses to be assured that the right employee is present at the right time at the right location for the right job. Modern systems are able to integrate geolocation data in end-to-end processes such as scheduling, routing, locating, geo-fencing and tracking mechanism for customers.
A detailed use case on geolocation technology provided by mEdge is enumerated here.  

Comments

Popular posts from this blog

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.

In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.

This home appliances brand had the typical challenges of any foot on street team,

Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.






What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

Vitamap is excited to be featured on the recently published ‘20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India.



The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.”


Adding a feather to our cap “The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce.”




Talking of the team at Vitamap “The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others.” Go to Article

As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and real-time availability of data. This has opened up the market as…