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Typical use case in Field Service for using Location Intelligence
Why should location information be part of your business process? The answer is simple. Knowing where your field workers are is only half of the story. You need to combine real-time location information with your systems to run like the ultimate service organisation.
Managing a mobile workforce can present some complications. Keeping track of your mobile worker is very important for the safety, security and operational abilities of your business. Thanks to the maturity of location-based technologies such as Smart phones, it is now a seamless activity.
Modern systems such as mEdge along with Cloudtrac are able to provide your business location based information when they are most needed.
ROUTING & SCHEDULING
In an age where distribution volumes may be fluctuating due to new technologies, it is imperative that you have the right route optimization protocols to adapt to the changing environment. SmartSchedule is able to optimize routes for line of travel to reduce distribution costs and create and adapt to new scenarios.It empowers you with tools to balance routes and minimize non-productive travel time.
CURRENT LOCATION of FIELD EXECUTIVE
Optimized routing builds a best schedule for the day, but knowing a field resources current location will allow for flexible processes.
Consider this situation, in an e-commerce order delivery, the customer puts in a request to delay delivery after the executive has left the hub. With mEdge, you can easily locate the FE and give the customer up-to-date information about the status of delivery. If he has not attempted delivery, then a reschedule notice is sent to the FE on his mobile in real-time, saving time and cost.
We take it a step further. mEdge allows businesses to send a text message to customers to track the FE.
mEdge further optimizes operational visibility by using real-time location of a mobile worker using geofencing and combining this information with Cloudtrac. For processes that do not require a service manager to monitor constantly, you can set up Geofence alerts and route adherence protocols.
For example, an e-commerce business is expecting a consignment of goods from Jodhpur to Mumbai. You can choose an optimal route and set up geofence e-mail/text alerts for when the driver enters and exits the radius of the geofence. A location adherence report is generated that can provide input to shorten transit time and improve response time to unplanned events.
Both business and technology stakeholders will find value and a broad range of uses for the highly accurate and real-time geolocation data available. It will be critical to future success for businesses to integrate geolocation and mobile technologies and services built on providing location visibility. Regardless of how the solution is configured, the technology can enable a host of new tracking capabilities for field service companies. New sources of geographic content provide your business with exciting new capabilities to incorporate dynamic, real-time information into decision making.
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and re