Last year we noticed our long standing customer, a large fortune 500 MNC servicing power and cooling systems PAN India, was facing challenges due to handwritten Service Reports. We suggested that they move their operations to a paperless operations. However, they were reluctant to start using it. Some of their issues included: Locating a Field Service Report when a customer complaint was to be reopened. Loss of insight on data that was captured, but never entered into the system A disorganized filing system that was eating up physical space During the course of the year an ongoing effort of organization wide digitization, intention to innovate and enhance customer engagement they decided to give the e-FSRs a spin in the market. We were able to customize mEdge to capture all the information, ranging from 30-85 data points, that they originally captured using paper forms. The data gathered was then regularized to reach their CRM through the already functional API int...

Wasted time by technicians, coordinators and managers recording and keying in handwritten notes into back-office systems as well as chasing paperwork across the operation is a very real problem for organisations. Especially if the operations are field based. Problems of Paper based field operations : Lost revenue due to poor visibility of job status and equipment  leading to reduced utilisation. Wasted time on field when service is delayed due to unavailable or missing paperwork Cost of filing records, locating and retrieving them in case of customer escalations Room for error during manual entry into system or altogether emission of data from entering the system. Loss of data continuity if there is a break in the process on field Failure to utilize intelligence on customer and product from data that is collected on paper.    We have been working on mitigating these problems for our customers with the e-FSR (Field Service Report) feature. ...

Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India .   The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...

A 2015 report by IDC predicts that t he India enterprise mobility market is expected to grow from $1.7 billion in 2015 to $2.3 billion in 2017. With the smart phone market set to grow in double digits, it is of little wonder that enterprise mobility is taking center stage in the market.  The success of a solution not only depends on its versatility, but, also on how we are able to accommodate the unique contingencies in the market. 19% of the Indian population now access the internet on their mobile phone. Primarily used for social participation, the average Indian spends no lesser than 3.24 hours using the internet on her phone.  Times are upon us when an the employee, be it at the office, working from home or on the field will demand applications that can help them do their job quicker and better.  This infographic predicts what the future holds for the Indian Enterprise market.    ...

With mobility coming into the forefront of field services, the volume of data available has increased manifold. But this does not necessarily resulted in an increase in insight for many companies. While business intelligence is important for specialists, it is also imperative that co-ordinators and field service managers have access to relevant and real-time data to make informed decisions. This not only allows an informed decision making on a day-to-day basis, but, also largely affects the effective utilization of resources and meet emerging demands. According to Aberdeen , only 68% of average users are satisfied with the relevance of analytical capabilities to their job roles. Self-serving Business Intelligence Self-serving business intelligence tools that present visually relevant stories are the need of the hour. Gartner has predicted that by 2017, most users will have access to self-service tools for preparing data for analysis.    Relevant & Accessibl...

In the ongoing effort to bring you a well rounded field service platform, we have extended to provide auto offline sync and added dynamic pivot reports to our kitty of offerings. As a field service platform, we generate loads of data about equipment, billing, distance travelled etc. To convert this into intelligible measures such as first time fix, efficiency and resource utilization rate we need powerful analytics. Keeping in line with this, we have added a new! analytical interface on the existing Reports and Activities on Cloudtrac :   Dynamic Pivot Reports Interface: All reports now have a view and Analyze interface View interface* supports column hide/show, sort,simple search and export (XLS & CSV) Analysis interface supports pivot insight of the data shown Drag and drop the columns and analyze data View as tables, bar charts, line chart, heat map etc Filter on the data and dig deeper Simple TSV dump of the analyzed data Dyna...

#PNgrowth 2016, was handcrafted by iSPIRT foundation and  academia professionals of  Stanford and Duke school of businesses for Indian Start-ups . Hosted at the famed Infosys Mysore campus, the 3 day-entrepreneurial retreat was a perfect beginning to set the mood for 2016. Read this blog to get a blow-by-blow of the sessions and takeaways from each of the speakers.     The much anticipated #startup India initiative launched on Jan 16th has gained much attention from the startup world. The even saw nation wide participation from business leaders, industry enthusiasts and entrepreneurs from across the country. Notable entrepneurs from India and outside commended the initiative including - Kunal Bhel, Bhavish Agarwal, Naveen Tiwari, Travis Kalanick and Masayoshi San.  Read it as-it-happened and thoughts of a visionary from the industry. Startup India Summarised in 3 minutes - Watch the video here