F ield Sales is an engine which needs to keep running and firing not just to meet sales targets but also ensure customer satisfaction in a consistent manner. In industries like Medical devices, prompt response, access to product information and account information is critical for Field Sales office success . Ensuring that your field reps consistently follow up on leads, meet your target customers from hospitals to doctors to diagnostic centers or to pharma manufacturers is critical. Research indicates that access to right information at customer site goes a long way in making a productive Field Sales attempt . A mobility initiative could be the differentiating factor in having the best field team selling your products and keeping the revenue machinery well oiled. Proven benefits include: mEdge is a proven, award winning field service mobility app that is used across industries and geographies. Hundreds of field officers rely on it to win new deals and leads on a dai...

A 2015 report by IDC predicts that t he India enterprise mobility market is expected to grow from $1.7 billion in 2015 to $2.3 billion in 2017. With the smart phone market set to grow in double digits, it is of little wonder that enterprise mobility is taking center stage in the market.  The success of a solution not only depends on its versatility, but, also on how we are able to accommodate the unique contingencies in the market. 19% of the Indian population now access the internet on their mobile phone. Primarily used for social participation, the average Indian spends no lesser than 3.24 hours using the internet on her phone.  Times are upon us when an the employee, be it at the office, working from home or on the field will demand applications that can help them do their job quicker and better.  This infographic predicts what the future holds for the Indian Enterprise market.    ...

#PNgrowth 2016, was handcrafted by iSPIRT foundation and  academia professionals of  Stanford and Duke school of businesses for Indian Start-ups . Hosted at the famed Infosys Mysore campus, the 3 day-entrepreneurial retreat was a perfect beginning to set the mood for 2016. Read this blog to get a blow-by-blow of the sessions and takeaways from each of the speakers.     The much anticipated #startup India initiative launched on Jan 16th has gained much attention from the startup world. The even saw nation wide participation from business leaders, industry enthusiasts and entrepreneurs from across the country. Notable entrepneurs from India and outside commended the initiative including - Kunal Bhel, Bhavish Agarwal, Naveen Tiwari, Travis Kalanick and Masayoshi San.  Read it as-it-happened and thoughts of a visionary from the industry. Startup India Summarised in 3 minutes - Watch the video here

We have been listening to our customer & user feedback and there are some exciting new features and upgrades have been released in Nov 2015. Offline Sync for media in mEdge: It's a critical need to capture various types of media as part of any service/sales/delivery workflows, and with a low bandwidth network, completing workflows are always a challenge. To address this; mEdge 2.x now supports background media upload enabled by default. Now capture any number of pictures/audio etc and update, workflow transactions and API updates happen in real-time and media gets uploaded in back end as the user moves around. Failures are easily seen by the user and can be retried. New compression mechanism ensures optimized media for fast upload and bandwidth efficiency. Powerful Master Management Now create any kind of masters easily and have it uploaded in Cloudtrac to use in mEdge or in assignments. Our intelligent master sync management ensures all the master data is...

We are glad to announce the latest version of 2.x mEdge - Vitamap’s field mobility platform. We have been working on some great features that will make your field teams performance even more efficient. Updated Look and Feel We have infused 2.x mEdge with simplicity throughout the Androids latest material themed user interface and widgets. Accessing the menu with a slider interface for quick menu access A two-colored theme with roll up multiple quick action buttons All new mEdge logo and launcher icon Improved activity details interface with configurable background image (map or task) Quick Access Menu Improved Activity Details Quick Action Buttons Performance 2.x To ensure real value for users while on the field, 2.x mEdge is packed with performance boosting features. Performance improvements under the hood for speed and battery efficiency Improved algorithms for faster route computation in map view      Improv...

The energy services management business of a large multinational was troubled by zero visibility of field operations in real-time. On digging deeper, they also found that if their field executives missed a deadline, they had no way of knowing unless a customer raised an issue. Adding to their woes: all field operation transactions were on paper and were not entered in a centralized system for the regional managers to refer. They started to notice a great deal of improvement in other business units within the company. On approaching Vitamap, they were provided with a pilot to iron out the details of mEdge the field mobility platform to address all their issues on field.    Regional Managers reported having higher control and visibility on the field processes with real-time updates coming in through mEdge. They were easily able to access digital service reports, refer back to missed TAT’s and intervene at the right time avoiding customer escalations. ...

I t’s always been our belief that success of enterprise field mobility or workforce mobility initiatives has significant level of dependence on enterprise backend integration. Ability of enterprise mobility systems to provide access to business process/customer data while on the field in real time and also ensuring field data flows back to enterprise systems in real time is a critical decision factor for CIOs/IT managers while planning the mobility initiative. Keeping this in mind our middleware Cloudtrac APIs have evolved over a period to ensure easy and quick integration. Support of JSON as well as webservice API ensures support for both newer generation systems as well as legacy systems which have served enterprises for a significant time. Off the shelf support for leading CRMs/ERPs is a critical feature we have been working on. We are happy to announce the support for Microsoft Dynamics NAV . Microsoft Dynamics NAV is a global enterprise resource planning (ERP) so...

W hen a leading photobook company started to scale their field sales presence, they began to face typical challenges of rapid growth ; Unable to map sales goals with day to day operations Slower response from management in the operation aspects due to delayed data availability Lack of real time customer data to Sales officers in field during their visits Accountability of Field Executives of their visits customers, travels and check in details It was critical to bring in an enterprise workforce mobility solution to ensure sales effectiveness and a steady growth. Vitamap’s mEdge, provided a perfect combination of ready to use templates, customization to fit the sales process and API to integrate with Enterprise backend systems. Each of the sales officers are enabled with mEdge to plan and update their customer visits, access to real time customer information on order status and shipment information. Cloudtracs open JSON APIs ensured that all the business pr...

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...

The age of Mobility has freed mobile workers from clipboards & paper intensive processes. Enterprises are now invested in the idea of providing devices. But how many of them are able to cascade the benefit to the rest of the firm?  Aberdeen Research  provides insight into what mobility leaders are doing right. How is their mobility initiative bringing in higher ROI and what are they doing to stay focused on customer satisfaction.                                                            Download Full Infographic Here

For the past 5 years Vitamap has striven to provide the best field mobility software. We take special pride in having some of the most innovative and cutting-edge technology products in the market. When we were founded the emphasis was on being effective instantly with an exceptional product. Our role has expanded and deepened to be virtuoso in field mobility and making you - our current and prospective customers champions of your business. It is essential to stay relevant and welcome opportunities to make progress. In the spirit of renovation, Vitamap has done just that. Today, Vitamap launches our new website and branding. Vitamap will continue to satisfy all existing expectations of original promise, of making life simpler for field workers, while moving forward to acknowledge the maturity, functionality, and versatility of our products and helping you #befieldsmart . This gives us a chance to brief you on where our leadership and you are taking the...

Excellence in Field service is no longer measured by how efficiently a field worker can be scheduled and routed. The focus has shifted to customer satisfaction and companies are focussing on providing collaborative tools for communication now more than ever. As this Aberdeen report rightly points : ‘In 2015, not much moves faster than social media, and organisations have begun to better understand the business use of social to deliver information and resolution.’ With a range of information at hand, customers have more power and have begun to demand improved service. If their expectations are not met, they have social forums to communicate under performance to the world at large. In a September 2014 survey, 82% companies (n=213) indicated that mobility is to be an important strategic initiative for the next 12 months. This continued development has brought to the fore social collaboration with mobile devices that are in the pockets of most technicians. Social collaboration...