F ield Sales is an engine which needs to keep running and firing not just to meet sales targets but also ensure customer satisfaction in a consistent manner. In industries like Medical devices, prompt response, access to product information and account information is critical for Field Sales office success . Ensuring that your field reps consistently follow up on leads, meet your target customers from hospitals to doctors to diagnostic centers or to pharma manufacturers is critical. Research indicates that access to right information at customer site goes a long way in making a productive Field Sales attempt . A mobility initiative could be the differentiating factor in having the best field team selling your products and keeping the revenue machinery well oiled. Proven benefits include: mEdge is a proven, award winning field service mobility app that is used across industries and geographies. Hundreds of field officers rely on it to win new deals and leads on a dai...

Every modern business benefits from business intelligence - and almost every level within the organisation is receiving,processing and deducing information as a part of their job. Keeping this in mind we have built a brand new Operational Dashboard to understand your field operations using CloudTrac. The dashboard is presented in clear, colorful graphic interfaces that help you easily understand and evaluate complex data. This is an extensible and customizable dashboard which derives grouped and pivoted insights from the various data sources created from the operations. These data sources can be task status/completion data, executive location, custom master data or an analytical data. With Dashboard 2.x you can get a quick insight into the level of completion of tasks for different parameters - based on time period or split by Hubs depending on the cycle time of processes or the user looking at the Dashboard Apart from operational data, we can also present Master ...

We onboarded a warranty management services company recently. The Chennai based company manage PSU maintenance activity and was looking to automate their field based preventive maintenance process.       In a typical set-up, the coordinators were tracking most of the operations with spreadsheets for their multi-city operations. Although they were able to complete most tasks,they had many problems on the field. Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure. Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone As all the data was captured in paper, no digitized info for analysis and improvement Customer management issues arising due to complaints not addressed during PM activity    Prolonged payment cycles and penalties due to all the above reasons       To be...

We are constantly working on making mEdge platform faster, easier and more intuitive. We have spent all of June working on features that make the field workers life easier. Here is the lowdown on what you can expect : HTTPS Encryption - Optional upgrade for clients to use HTTPS encryption making your data communication secure. It may be the service data or your customer’s data.  with encryption enabled all your users communication on internet is secure and safe. This is an optional feature, get in touch with your account manager to check how you can upgrade. Reminder for Tasks - Forgotten or missed a task? We got your back! The feature includes :   Ability to show users a reminder based on planned time, location proximity or age of the task Users can snooze at 10 minute intervals upto a maximum of 3 times Configurations to control snooze intervals and override phone ringer settings View details of the task from the reminder not...

Wasted time by technicians, coordinators and managers recording and keying in handwritten notes into back-office systems as well as chasing paperwork across the operation is a very real problem for organisations. Especially if the operations are field based. Problems of Paper based field operations : Lost revenue due to poor visibility of job status and equipment  leading to reduced utilisation. Wasted time on field when service is delayed due to unavailable or missing paperwork Cost of filing records, locating and retrieving them in case of customer escalations Room for error during manual entry into system or altogether emission of data from entering the system. Loss of data continuity if there is a break in the process on field Failure to utilize intelligence on customer and product from data that is collected on paper.    We have been working on mitigating these problems for our customers with the e-FSR (Field Service Report) feature. ...

In the ongoing effort to bring you a well rounded field service platform, we have extended to provide auto offline sync and added dynamic pivot reports to our kitty of offerings. As a field service platform, we generate loads of data about equipment, billing, distance travelled etc. To convert this into intelligible measures such as first time fix, efficiency and resource utilization rate we need powerful analytics. Keeping in line with this, we have added a new! analytical interface on the existing Reports and Activities on Cloudtrac :   Dynamic Pivot Reports Interface: All reports now have a view and Analyze interface View interface* supports column hide/show, sort,simple search and export (XLS & CSV) Analysis interface supports pivot insight of the data shown Drag and drop the columns and analyze data View as tables, bar charts, line chart, heat map etc Filter on the data and dig deeper Simple TSV dump of the analyzed data Dyna...

In the age of the empowered customer metrics like worker productivity and SLA compliance may be leading indicators of success, but no longer hold the final keys to success, which have been given to satisfaction. Mobile workers, especially those with critical missions, need to have continuous access to information regardless of their connection to a network. Most platforms have considerable alignment with cloud and mobile technology and are inherently tied to online connectivity. However, it is also a constraint for industries where a large portion of their assets are dispersed and in remote locations.Additionally, common scenarios like working in a basement, in a hospital or a mobile regulated area, under a cell tower, construction sites can lead to a no network situation. Basically, your mobile teams who travel will encounter situations where they’ll need offline capabilities. With the move to digital, cloud based mobile solutions have no doubt revolutionized the way field s...

We recently on boarded a Delhi-based off-grid solar energy service provider. They are implementing a sustainable technology in telecom tower management reducing dependence on diesel reducing cost of operations for telecom providers. As their operations spread across 3-4 states, spreadsheets were not fool-proof to run smooth operations. Highly unstructured data, inadequate validation was limiting their capabilities. It was imperative to have centralized control over assets & field resources and have real-time access to job status’ in critical situations. Apart from regular maintenance tasks, they recognized that preventing identified issues with information flowing seamlessly was affecting the consistency of operations. On approaching Vitamap, we suggested #servesmart with mEdge - a product made for services management including Preventive Maintenance, Break-fix, Parts Management, Complaint Management, Alarm Alert, Request and Refill spare parts all in one applicati...

We are glad to announce the latest version of 2.x mEdge - Vitamap’s field mobility platform. We have been working on some great features that will make your field teams performance even more efficient. Updated Look and Feel We have infused 2.x mEdge with simplicity throughout the Androids latest material themed user interface and widgets. Accessing the menu with a slider interface for quick menu access A two-colored theme with roll up multiple quick action buttons All new mEdge logo and launcher icon Improved activity details interface with configurable background image (map or task) Quick Access Menu Improved Activity Details Quick Action Buttons Performance 2.x To ensure real value for users while on the field, 2.x mEdge is packed with performance boosting features. Performance improvements under the hood for speed and battery efficiency Improved algorithms for faster route computation in map view      Improv...