In recent times, we have had a couple of customers coming back to us to help them work out bottlenecks in their field processes.
- Stretched TATs if the error resulted in a second visit
- additional documentation to explain human error
- Repeated telephonic calls between coordinator /engineer and customer to re-verify data collected
- delay in billing approvals
When they raised this concern with us, we had a ready solution for them! Barcode scanning in mEdge allows engineer to collect corresponding parts accurately and quickly. More so, the users have the flexibility to scan or enter the barcode manually. Also these additional params got readily integrated with our APIs and to ensure data is shared with the CRM in real time.
It was a simple and readily available answer to a very real problem on the field. A direct effect was the accuracy of data now available to the various teams using the barcode data.
A single source of data has profound impact on how different teams within the organization interact and make decisions to benefit the customer, productivity and performance. It is imperative that technology allows relief to the unique situations and business needs to help them achieve these goals.