In today’s fast-paced business landscape, managing high volumes of invoices and quotations efficiently has become a cornerstone of success. While many solutions focus on large-value transactions, there’s a critical gap in addressing smaller-value invoices generated at scale. With Vitamap’s Cloudtrac solution , we aim to bridge this gap by creating value through automation—enhancing efficiency, reducing turnaround times (TAT), and eliminating manual errors. Managing high volumes of low-value transactions is challenging due to manual data entry prone to errors, fragmented systems with limited integration, lengthy approval processes, and a lack of scalability to handle growing demands. These inefficiencies lead to higher operational costs, delays, and diminished customer satisfaction. Cloudtrac Approach: Integrated Invoice & Quotation Automation By extending Cloudtrac’s capabilities to include the commercial aspects of invoice and quotation management, we offer businesses a one-stop s...

A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business. The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App . Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the   Breakdown & supply chain modules Workforce management modules like Attendance, Travel tracker & lodging trackers, Messaging The cloudtrac bot micro service framework was used to configure,  Workflow automation like intelligent ticket assignment,...

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges . >>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T >>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues. A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board. They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of pa...

It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction. mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush. mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers. When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With...

A leading wifi hot spot provider partner of a telco adopted mEdge across the country to plan, optimize and improve various field force operations. This includes managing the breakdown services, maintenance services, planning and tracking customer visit to identify new opportunities. With drag and drop configuration and ability to adapt to the customer business process the solution was deployed to production in matter of days. The customer's key pain points were in their operations were, Lack of visibility of field operations and delayed access to status information In ability to measure accurate Turn Around time to customer issues Lack of visibility of sales operations and new customer engagement on a real time basis Changing field operation process making the system manual and difficult to scale Customer evaluated vitamap's mEdge smart assistant and field mobility platform to see it can address their needs. With Solution's drag and drop customiz...

We have been working closely with a large multinational that supplies telecom equipment to a large PSU telecom operator in India. With the ongoing #digitalindia efforts, mEdge has become the first external mobile based application to replace the paper based maintenance operations at the PSU. The quarterly preventive maintenance for Broadband network gateway and Connecting devices to Tier 1 switch and Tier 2 switches deployed across the nation. Current Process : Engineers visit sites,complete the periodical maintenance as per the agreed format. They complete the test procedure as per the document and obtain respective site in-charge sign and seal and forward the document (hard copy by post and scanned copy by email) to the respective circle offices for approval and process for payment.    The current process is : Paper-based and Data entry is manual leading to human error and expensive reconciliation process Long data is not available for analysis and plann...

We onboarded a warranty management services company recently. The Chennai based company manage PSU maintenance activity and was looking to automate their field based preventive maintenance process.       In a typical set-up, the coordinators were tracking most of the operations with spreadsheets for their multi-city operations. Although they were able to complete most tasks,they had many problems on the field. Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure. Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone As all the data was captured in paper, no digitized info for analysis and improvement Customer management issues arising due to complaints not addressed during PM activity    Prolonged payment cycles and penalties due to all the above reasons       To be...

An Aberdeen research suggests that more than three-fourths of organisations have a mobility initiative in place. Their primary motive is to have access to tools that solve the customer problems and improve customer experience. A connected view of field teams’ needs and real issues faced by them eludes many organizations.       In recent times, we have had a couple of customers coming back to us to help them work out bottlenecks in their field processes.      Barcode Scanning Early in June 2015, a leading IT product service company adopted mEdge platform. They saw a great deal of streamlining in processes and much needed visibility of their field operations. During the service process, defective spares collected and end-customers are billed using the barcode as a reference. Product part numbers are long and complex but are required for tracking inventory. But entering the barcode manually was a cause of concern considerin...

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers . As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.   They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities. We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was...