Its been a busy few months with lots of new features and an mEdge release. As we strive continue to help our customers get best out of product as well as enable newer possibilities to through our platform. Read below for some of the key updates. If you want to know more details reach out to your account manager. Launch of  My Inbox's  rich version :  Helping Field Executive to keep informed about Latest updates and best practices of Field Activities. Organisations, domains and respective domains information is in hand of Field Executive. Field work catalogs, Sales and Service SOPs and Schematics are get pushed in Field Executive Inbox. The required documents, Files and Photos will be stored and available in My Inbox Quick Tasks Creation and Allocation from Coordinator :  Cloudtrac system enabled Interface for coordinator to quickly create Sales, Service and Delivery Tasks. Task assignment can be made global irrespective of restricti...

Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data. New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision User self service We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user i...

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0.  This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant   that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...

The world of field service is quickly evolving - gone are the days when technicians relied solely on paper-based scheduling. This is no longer relevant or useful - the convergence of technology (especially mobile), customers expectations and consumerization of service has led to new metrics and measurements  of success. Manufacturing, HVAC, Equipment are beginning to see that customers expect the same level of transparency and service as they receive from modern day e-commerce. As you think about mobility and how technology will impact your service future, we would like to share with you some findings from recent studies. The future of mobility in technology must be about customer experience and empowerment of the field team to deliver on service promises. This infographic will help you make a strategically strong choice to unlock your service and revenue potential. Download Infographic

We have been working closely with a large multinational that supplies telecom equipment to a large PSU telecom operator in India. With the ongoing #digitalindia efforts, mEdge has become the first external mobile based application to replace the paper based maintenance operations at the PSU. The quarterly preventive maintenance for Broadband network gateway and Connecting devices to Tier 1 switch and Tier 2 switches deployed across the nation. Current Process : Engineers visit sites,complete the periodical maintenance as per the agreed format. They complete the test procedure as per the document and obtain respective site in-charge sign and seal and forward the document (hard copy by post and scanned copy by email) to the respective circle offices for approval and process for payment.    The current process is : Paper-based and Data entry is manual leading to human error and expensive reconciliation process Long data is not available for analysis and plann...

An Aberdeen research suggests that more than three-fourths of organisations have a mobility initiative in place. Their primary motive is to have access to tools that solve the customer problems and improve customer experience. A connected view of field teams’ needs and real issues faced by them eludes many organizations.       In recent times, we have had a couple of customers coming back to us to help them work out bottlenecks in their field processes.      Barcode Scanning Early in June 2015, a leading IT product service company adopted mEdge platform. They saw a great deal of streamlining in processes and much needed visibility of their field operations. During the service process, defective spares collected and end-customers are billed using the barcode as a reference. Product part numbers are long and complex but are required for tracking inventory. But entering the barcode manually was a cause of concern considerin...

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers . As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.   They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities. We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was...

Last year we noticed our long standing customer, a large fortune 500 MNC servicing power and cooling systems PAN India, was facing challenges due to handwritten Service Reports. We suggested that they move their operations to a paperless operations. However, they were reluctant to start using it. Some of their issues included: Locating a Field Service Report when a customer complaint was to be reopened. Loss of insight on data that was captured, but never entered into the system A disorganized filing system that was eating up physical space During the course of the year an ongoing effort of organization wide digitization, intention to innovate and enhance customer engagement they decided to give the e-FSRs a spin in the market. We were able to customize mEdge to capture all the information, ranging from 30-85 data points, that they originally captured using paper forms. The data gathered was then regularized to reach their CRM through the already functional API int...