We are constantly working on making mEdge platform faster, easier and more intuitive. We have spent all of June working on features that make the field workers life easier. Here is the lowdown on what you can expect : HTTPS Encryption - Optional upgrade for clients to use HTTPS encryption making your data communication secure. It may be the service data or your customer’s data.  with encryption enabled all your users communication on internet is secure and safe. This is an optional feature, get in touch with your account manager to check how you can upgrade. Reminder for Tasks - Forgotten or missed a task? We got your back! The feature includes :   Ability to show users a reminder based on planned time, location proximity or age of the task Users can snooze at 10 minute intervals upto a maximum of 3 times Configurations to control snooze intervals and override phone ringer settings View details of the task from the reminder not...

An Aberdeen research suggests that more than three-fourths of organisations have a mobility initiative in place. Their primary motive is to have access to tools that solve the customer problems and improve customer experience. A connected view of field teams’ needs and real issues faced by them eludes many organizations.       In recent times, we have had a couple of customers coming back to us to help them work out bottlenecks in their field processes.      Barcode Scanning Early in June 2015, a leading IT product service company adopted mEdge platform. They saw a great deal of streamlining in processes and much needed visibility of their field operations. During the service process, defective spares collected and end-customers are billed using the barcode as a reference. Product part numbers are long and complex but are required for tracking inventory. But entering the barcode manually was a cause of concern considerin...

Google I/O, Alphabet’s annual developer conference for 2016 has just concluded. We bring you the highlights of  features - Android N, Google Daydream, Android Wear 2.0, Google Home and Allo and Duo, the stars of the keynote session.   Google Assistant - Revamped version of Google Now that can work within other apps, building a Personal Google for each user. Personal AI for users - Contextual suggestions and recommendations based on user behaviour. Conversation with full understanding of context - trying to make the interaction familiar and casual to users Check out the video demo below : Google Home - A central hub for connecting Google Assistant with connected home, smart devices and more. You can ask Google Home anything you want to know, a one pot recipe, book tickets to Jungle Book or even ask for sports scores, a la Google search. This is expected to hit the markets later this fall. Allo - smart text-messaging and Duo - vi...

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers . As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.   They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities. We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was...

Last year we noticed our long standing customer, a large fortune 500 MNC servicing power and cooling systems PAN India, was facing challenges due to handwritten Service Reports. We suggested that they move their operations to a paperless operations. However, they were reluctant to start using it. Some of their issues included: Locating a Field Service Report when a customer complaint was to be reopened. Loss of insight on data that was captured, but never entered into the system A disorganized filing system that was eating up physical space During the course of the year an ongoing effort of organization wide digitization, intention to innovate and enhance customer engagement they decided to give the e-FSRs a spin in the market. We were able to customize mEdge to capture all the information, ranging from 30-85 data points, that they originally captured using paper forms. The data gathered was then regularized to reach their CRM through the already functional API int...

Wasted time by technicians, coordinators and managers recording and keying in handwritten notes into back-office systems as well as chasing paperwork across the operation is a very real problem for organisations. Especially if the operations are field based. Problems of Paper based field operations : Lost revenue due to poor visibility of job status and equipment  leading to reduced utilisation. Wasted time on field when service is delayed due to unavailable or missing paperwork Cost of filing records, locating and retrieving them in case of customer escalations Room for error during manual entry into system or altogether emission of data from entering the system. Loss of data continuity if there is a break in the process on field Failure to utilize intelligence on customer and product from data that is collected on paper.    We have been working on mitigating these problems for our customers with the e-FSR (Field Service Report) feature. ...

Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India .   The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...