Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data. New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision User self service We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user i...

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0.  This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant   that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...

Field operations, at times feel like a hydra-headed monster with countless tentacles on the field. Field managers and coordinators are your sergeants manning the field while your field workers service the business. Having an effective interface between these two important facets of customer experience is probably key to any initiative run by field service organisations.    A flexible, easy-to-use system not only creates a well connected team, but, also derives efficiencies and better ROI. According to Aberdeen , only 68% of average users are satisfied with the relevance of analytical capabilities to their job roles. Keeping this in mind, we have been working to make Cloudtrac a bit more more smarter all of this month. Here is a brief on the changes you will start to see in your Cloudtrac account: Dashboard 2x General Availability : Actionable data is a cornerstone for success in field service automation. This is a reality with Dashboard 2.x . Cloudtrac la...

The world of field service is quickly evolving - gone are the days when technicians relied solely on paper-based scheduling. This is no longer relevant or useful - the convergence of technology (especially mobile), customers expectations and consumerization of service has led to new metrics and measurements  of success. Manufacturing, HVAC, Equipment are beginning to see that customers expect the same level of transparency and service as they receive from modern day e-commerce. As you think about mobility and how technology will impact your service future, we would like to share with you some findings from recent studies. The future of mobility in technology must be about customer experience and empowerment of the field team to deliver on service promises. This infographic will help you make a strategically strong choice to unlock your service and revenue potential. Download Infographic

In industries like Industrial Air Conditioning Refrigeration/Heating, field service or after sales customer support performance plays a crucial role in customer satisfaction, continuous service contract renewals and hence revenue. According to Aberdeen survey 2016, the Top Pressures facing Service Organizations Are, Competition in Product and Service Improve Service based on Customer Demands Reduced Margins Increased Product complexity Service Workforce Attrition/turnover As the competition and customer pressure increase, it is important to build the right capabilities , One of the key aspects of achieving these capabilities is to invest in the right technology. Field Service mobility is one such low hanging solution which addresses  some of the top pressure areas and build the right capabilities. The solution should should help the technician to Close the Call the First Time Create an opportunity out of Service call for an upgrade/Sale ...

'To sell more, you need to create more opportunities to sell’ The adage has stood the test of time. In this age of information a sales app is a great place to start for field sales teams. Be it better coordination, up-to-date information or simply increasing revenue; timeliness, visibility and accuracy are the three pillars that are the key to sales effectiveness. RIGHT PRODUCT An effective mobile tool helps save precious time for salespeople. They can spend more time understanding customer needs and building a better rapport,closing larger deals and quickly at that! The right mobile app will : Reduce travel times with access to GPS navigation and suggested route plans Digitize stock checks eliminating erroneous data entry processes Process new orders without any lag in placing and processing orders   Provide information for cross-sell opportunities based on visit conversations    DONE RIGHT Real-time access to field data provides...