It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates. mEdge updates: version 3.4.0 released, provides key performance & security improvements, bug fixes and new features. An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/data New version ships with https only mode by default  Improved location performance for newer Android versions Support to download custom pdf reports in mEdge New data collection form widgets of checkbox/switch and multi select interfaces Experimental widgets to Test wifi strengths, connectivity test and bandwidth test automation  Improved querying options for data stored locally in mEdge for usage in Forms Cloudtrac updates: We have worked hard to improve security, mobile usage experience and a host of feature improvements. ...

Field operations, at times feel like a hydra-headed monster with countless tentacles on the field. Field managers and coordinators are your sergeants manning the field while your field workers service the business. Having an effective interface between these two important facets of customer experience is probably key to any initiative run by field service organisations.    A flexible, easy-to-use system not only creates a well connected team, but, also derives efficiencies and better ROI. According to Aberdeen , only 68% of average users are satisfied with the relevance of analytical capabilities to their job roles. Keeping this in mind, we have been working to make Cloudtrac a bit more more smarter all of this month. Here is a brief on the changes you will start to see in your Cloudtrac account: Dashboard 2x General Availability : Actionable data is a cornerstone for success in field service automation. This is a reality with Dashboard 2.x . Cloudtrac la...

In industries like Industrial Air Conditioning Refrigeration/Heating, field service or after sales customer support performance plays a crucial role in customer satisfaction, continuous service contract renewals and hence revenue. According to Aberdeen survey 2016, the Top Pressures facing Service Organizations Are, Competition in Product and Service Improve Service based on Customer Demands Reduced Margins Increased Product complexity Service Workforce Attrition/turnover As the competition and customer pressure increase, it is important to build the right capabilities , One of the key aspects of achieving these capabilities is to invest in the right technology. Field Service mobility is one such low hanging solution which addresses  some of the top pressure areas and build the right capabilities. The solution should should help the technician to Close the Call the First Time Create an opportunity out of Service call for an upgrade/Sale ...

The business benefits of geolocation technology are far-reaching and are being leveraged by all types of enterprises – manufacturing, retail sales, services, insurance, transportation, utilities and government. The business uses include: Delivery and asset management Fine-grained management of e-commerce activities Optimal routing Real-time incident management Content customization and delivery   Geo-marketing Fraud detection and prevention using IP location technology Geolocation data can give a competitive advantage and service differentiation for enterprises with a mobile field force. Knowledge about the executives’ location and the place of service execution could result in quicker and efficient resolution.  Using real-time data, location based services are now accelerating the pursuit of service excellence. With the ability to have location information through standard smart phones to provide accurate and timely geo-reference data, tag items o...

Why should location information be part of your business process? The answer is simple. Knowing where your field workers are is only half of the story. You need to combine real-time location information with your systems to run like the ultimate service organisation. Managing a mobile workforce can present some complications. Keeping track of your mobile worker is very important for the safety, security and operational abilities of your business. Thanks to the maturity of location-based technologies such as Smart phones, it is now a seamless activity. Modern systems such as mEdge along with Cloudtrac are able to provide your business location based information when they are most needed. ROUTING & SCHEDULING In an age where distribution volumes may be fluctuating due to new technologies, it is imperative that you have the right route optimization protocols to adapt to the changing environment. SmartSchedule is able to optimize routes for line of travel to reduce distribut...