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Work Now; Sync Later!
In the age of the empowered customer metrics like worker productivity and SLA compliance may be leading indicators of success, but no longer hold the final keys to success, which have been given to satisfaction.
Mobile workers, especially those with critical missions, need to have continuous access to information regardless of their connection to a network. Most platforms have considerable alignment with cloud and mobile technology and are inherently tied to online connectivity. However, it is also a constraint for industries where a large portion of their assets are dispersed and in remote locations.Additionally, common scenarios like working in a basement, in a hospital or a mobile regulated area, under a cell tower, construction sites can lead to a no network situation.
Basically, your mobile teams who travel will encounter situations where they’ll need offline capabilities. With the move to digital, cloud based mobile solutions have no doubt revolutionized the way field service organisations operate, the one consistent issue remains – what if there is no internet signal to connect to?
The ability to continuously access vital information in an offline environment and provide similar levels of service that customers have come to expect irrespective of the location of where the service takes place.
Business as Usual
Power outages, weather emergencies and equipment downtime are what constitutes critical activities in the field service world. Delays due to errors in paperwork and misinformation will prove expensive because customers are depending on services being right in times of need. Offline capable mobile solutions eliminate these risks and have minimum effect on the task at hand.
The impact of even one mobile worker per month at the site with no connectivity could be catastrophic. This means access to less information, slower turnaround, inconsistent documentation, and possibly failure to fix the problem. All these inefficiencies can add up. So you might as well be prepared for it by equipping them with an app that works no matter the environment.
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and re