For the past 5 years Vitamap has striven to provide the best field mobility software. We take special pride in having some of the most innovative and cutting-edge technology products in the market. When we were founded the emphasis was on being effective instantly with an exceptional product. Our role has expanded and deepened to be virtuoso in field mobility and making you - our current and prospective customers champions of your business. It is essential to stay relevant and welcome opportunities to make progress. In the spirit of renovation, Vitamap has done just that. Today, Vitamap launches our new website and branding. Vitamap will continue to satisfy all existing expectations of original promise, of making life simpler for field workers, while moving forward to acknowledge the maturity, functionality, and versatility of our products and helping you #befieldsmart . This gives us a chance to brief you on where our leadership and you are taking the...

M anaging a growing fleet of service technicians is always a challenge and when customer expectations on Turn Around time and first time fix are high, it reaches a new level. Indian arm of a leading aftermarket service provider was facing the typical challenges of hyper growth. Increasing  volume, expanding field team and an ever growing customer demand. Lack of real time visibility of operations, coupled with high coordination overhead was causing an impediment for profitable growth. mEdge service mobility platform provides the perfect solution to address this gap and enable them to flourish with confidence. Solution enabled automating of the complete field workflows, accurate data capture and location intelligence to all business transactions. Flexible and configurable workflows in mEdge ensured that all the complex workflow needs on field for the technicians are taken care to the T. From status updates or part collections to service report capture all the con...

Google I/O 2015 is over and its time to look back (or forward..). One of the most exciting updates for us for sure is the "Android M" with  launch expected in Q3 of 2015.  F eatures like native support for fingerprint sensors, better app-to-app communication, offline access to maps and new power management features can disrupt the way apps are built and consumed. Conserve with Doze Although the improvement seem to be incremental rather than disruptive, they can have significant impact on how our users can benefit. As our users tend to be on field for a really long time with minimal access for charging, the new battery mode 'Doze' could be a value adder.  With M, Android uses significant motion detection to learn if a device has been left unattended for a while. In this state, Android will exponentially back off background activity, trading off a little bit of app freshness for longer battery life. Native Finger Print Support Next ...

Excellence in Field service is no longer measured by how efficiently a field worker can be scheduled and routed. The focus has shifted to customer satisfaction and companies are focussing on providing collaborative tools for communication now more than ever. As this Aberdeen report rightly points : ‘In 2015, not much moves faster than social media, and organisations have begun to better understand the business use of social to deliver information and resolution.’ With a range of information at hand, customers have more power and have begun to demand improved service. If their expectations are not met, they have social forums to communicate under performance to the world at large. In a September 2014 survey, 82% companies (n=213) indicated that mobility is to be an important strategic initiative for the next 12 months. This continued development has brought to the fore social collaboration with mobile devices that are in the pockets of most technicians. Social collaboration...

A large multinationals’ IT Business Unit in India runs a 24x7 field operations. A team taking care of critical power and cooling systems installed at various data centres across India. It is imperative to have a highly efficient and well-coordinated team in order to meet the strict Service Level Agreements (SLA’s) given the critical nature of their customer operations. The service team needed a mechanism to streamline and manage the new opportunities being identified by the Field Service teams. In their ongoing effort to achieve excellence the team adopted Vitamap’s mEdge for operations in January 2012. All the Field Service Engineers (FSE) are enabled with mEdge the Field Service mobility App. The Call centre team, service coordinators and inventory team are connected to the Field Teams through Cloudtrac a middleware. With this system, Field Team was enabled with: Real time notification of breakdowns to Field Teams Complete details of the issue and customer cont...

After e-commerce, taxi and real-estate, food-tech companies are the flavor of the season. Discerning entrepreneurs are brewing up innovative business models ranging to deliver something edible to your doorstep or office desk. You name it and they deliver it - breakfast, lunch, dinner, snacks, salads, and beverages. A leading food-tech startup recently found that a product like mEdge, with its location-rich features, real-time connectivity and flexible workflows is a perfect fit for delivery management.Their delivery force is equipped with mEdge giving the co-coordinators and customer service representative real-time information on the status of the order. The co-coordinator is able to locate a given order and ensure lunch and dinner orders are delivered on time.The most common questions that we are trying to answer for our customers are : Where is my delivery boy? Where is my customers food? What is the reason behind rejecting an order at the doorstep? What is ...

Its that time of the year when Gartner starts to publish  “Magic” Quadrants for various categories (Cloud/BI/Security etc). Although this annual affair comes with its share of criticism, it acts as an interesting insight to keep tab on the cloud world developments. Vitamap is a power user of the Cloud infrastructure. We are keen to understand the trends and insights to keep a tab to bring our customer best in class solutions using IaaS. Once again, AWS is the runaway visionary leader for 2015. Full Report   From the report on the strengths: “ AWS is a thought leader; it is extraordinarily innovative, exceptionally agile, and very responsive to the market. It has the richest array of IaaS features and PaaS-like capabilities. It continues to rapidly expand its service offerings and offer higher-level solutions. Although it is beginning to face more competition from Microsoft and Google, it retains a multi year competitive advantage . ” A note on SLA worth ment...