C ustomer satisfaction is the leading measure that determines the success of any service organization. In a recent report by Aberdeen Research , they enumerate the role of mobility in utilities and telecommunication services in solving critical issues. Power outages, weather emergencies and equipment downtime has serious implications in this industry. Being off the grid is not an excuse anymore. Delays dues to misinformation or errors in paperwork can be catastrophic. mEdge effectively bridges this gap - enabling technicians to update their progress on location. Focus on capturing relevant information Aberdeen has reported that three quarters of service organisations already have a mobility initiative and have seen 81% first time fix rate, 74% improvement in worker utilization and 4% annual improvement in mean-time-to repair . The need for mobility in utilities and telecommunications services is most relevant because majority of the assets are scattered across remote l...

We have been listening to our customer & user feedback and there are some exciting new features and upgrades have been released in Nov 2015. Offline Sync for media in mEdge: It's a critical need to capture various types of media as part of any service/sales/delivery workflows, and with a low bandwidth network, completing workflows are always a challenge. To address this; mEdge 2.x now supports background media upload enabled by default. Now capture any number of pictures/audio etc and update, workflow transactions and API updates happen in real-time and media gets uploaded in back end as the user moves around. Failures are easily seen by the user and can be retried. New compression mechanism ensures optimized media for fast upload and bandwidth efficiency. Powerful Master Management Now create any kind of masters easily and have it uploaded in Cloudtrac to use in mEdge or in assignments. Our intelligent master sync management ensures all the master data is...

We recently on boarded a Delhi-based off-grid solar energy service provider. They are implementing a sustainable technology in telecom tower management reducing dependence on diesel reducing cost of operations for telecom providers. As their operations spread across 3-4 states, spreadsheets were not fool-proof to run smooth operations. Highly unstructured data, inadequate validation was limiting their capabilities. It was imperative to have centralized control over assets & field resources and have real-time access to job status’ in critical situations. Apart from regular maintenance tasks, they recognized that preventing identified issues with information flowing seamlessly was affecting the consistency of operations. On approaching Vitamap, we suggested #servesmart with mEdge - a product made for services management including Preventive Maintenance, Break-fix, Parts Management, Complaint Management, Alarm Alert, Request and Refill spare parts all in one applicati...

We are glad to announce the latest version of 2.x mEdge - Vitamap’s field mobility platform. We have been working on some great features that will make your field teams performance even more efficient. Updated Look and Feel We have infused 2.x mEdge with simplicity throughout the Androids latest material themed user interface and widgets. Accessing the menu with a slider interface for quick menu access A two-colored theme with roll up multiple quick action buttons All new mEdge logo and launcher icon Improved activity details interface with configurable background image (map or task) Quick Access Menu Improved Activity Details Quick Action Buttons Performance 2.x To ensure real value for users while on the field, 2.x mEdge is packed with performance boosting features. Performance improvements under the hood for speed and battery efficiency Improved algorithms for faster route computation in map view      Improv...

The energy services management business of a large multinational was troubled by zero visibility of field operations in real-time. On digging deeper, they also found that if their field executives missed a deadline, they had no way of knowing unless a customer raised an issue. Adding to their woes: all field operation transactions were on paper and were not entered in a centralized system for the regional managers to refer. They started to notice a great deal of improvement in other business units within the company. On approaching Vitamap, they were provided with a pilot to iron out the details of mEdge the field mobility platform to address all their issues on field.    Regional Managers reported having higher control and visibility on the field processes with real-time updates coming in through mEdge. They were easily able to access digital service reports, refer back to missed TAT’s and intervene at the right time avoiding customer escalations. ...

I t’s always been our belief that success of enterprise field mobility or workforce mobility initiatives has significant level of dependence on enterprise backend integration. Ability of enterprise mobility systems to provide access to business process/customer data while on the field in real time and also ensuring field data flows back to enterprise systems in real time is a critical decision factor for CIOs/IT managers while planning the mobility initiative. Keeping this in mind our middleware Cloudtrac APIs have evolved over a period to ensure easy and quick integration. Support of JSON as well as webservice API ensures support for both newer generation systems as well as legacy systems which have served enterprises for a significant time. Off the shelf support for leading CRMs/ERPs is a critical feature we have been working on. We are happy to announce the support for Microsoft Dynamics NAV . Microsoft Dynamics NAV is a global enterprise resource planning (ERP) so...

W hen a leading photobook company started to scale their field sales presence, they began to face typical challenges of rapid growth ; Unable to map sales goals with day to day operations Slower response from management in the operation aspects due to delayed data availability Lack of real time customer data to Sales officers in field during their visits Accountability of Field Executives of their visits customers, travels and check in details It was critical to bring in an enterprise workforce mobility solution to ensure sales effectiveness and a steady growth. Vitamap’s mEdge, provided a perfect combination of ready to use templates, customization to fit the sales process and API to integrate with Enterprise backend systems. Each of the sales officers are enabled with mEdge to plan and update their customer visits, access to real time customer information on order status and shipment information. Cloudtracs open JSON APIs ensured that all the business pr...